Support

TourGuys vof, Eendrachtsstraat 12 unit 13, 3012 XL Rotterdam, Netherlands
KvK 72405260

Something not working, or a question about a booking? Mail us at help@tourguys.live and we will get back to you within 5 business days. Most things are sorted out a lot faster than that.

Before you write

It saves a round trip if you include:

• The email address on your account.
• The date of the tour and the name of the guide, if it is about a booking.
• A screenshot of what you are seeing, if something looks wrong.
• Whether you are using the iPhone app or the web app at app.tourguys.live.

During a tour

For anything about the tour itself, message your guide directly in the app. Open the booking and use the chat. That reaches the person who is actually standing there waiting for you, which is faster than reaching us.

Common questions

• How does booking work? See the FAQ.
• Cancelling a booking. Open the booking in the app and cancel it there. A booking you have already paid for is not refunded, as set out in the Terms of Service.
• Deleting your account. See Delete your account.
• Privacy and your data. Read the Privacy & Data Policy. For access or deletion requests, write to info@tourguys.nl.

Guides

Questions about payouts, your profile or your tours go to the same address, help@tourguys.live. Mention that you are a guide and we will pick it up from there.

Who to write to

• General support and anything about a booking: help@tourguys.live
• Legal, privacy and data requests: info@tourguys.nl

Formal GDPR requests are handled within 30 days.