Privacy & Data Policy
Last updated: May 2026
This policy explains what personal data TourGuys Live collects, why we collect it, how we use it, and what rights you have. We are committed to protecting your privacy and being fully transparent.
TourGuys vof, Eendrachtsstraat 12 unit 13, 3012 XL Rotterdam, Netherlands | KvK 72405260
GDPR Compliant
Questions About This Policy?
Support: help@tourguys.live
Legal & Privacy: info@tourguys.nl
We aim to respond within 5 business days.
Summary in Plain Language
We collect only what we need to connect you with local guides. We never sell your personal data to advertisers. We store your data securely in Europe. You can delete your account and all your data at any time.
1. Who We Are
TourGuys Live is an on-demand tour booking platform operated by TourGuys vof, a company registered in the Netherlands. Our platform connects tourists with local guides for real-time, location-based tour experiences through our mobile app and website.
For the purposes of the EU General Data Protection Regulation (GDPR), TourGuys vof is the data controller of personal data collected through our services.
- Company name: TourGuys vof
- Registered in: The Netherlands
- General contact: help@tourguys.live
- Legal & privacy contact: info@tourguys.nl
- Supervisory authority: Autoriteit Persoonsgegevens (AP)
2. Data We Collect
We collect personal data depending on whether you use TourGuys Live as a tourist or guide.
2.1 Data You Provide Directly
- Account information: name, email address, phone number, password (hashed), profile photo.
- Guide profile data: biography, spoken languages, tour specialties, payout details via Stripe.
- Booking information: selected tour, group size, pickup location, booking date and time.
- Payment information: transaction records processed through Stripe.
- Reviews and ratings.
- In-app chat messages.
- Support communications.
- Identity verification for guides through Stripe Identity.
2.2 Data Collected Automatically
- Real-time GPS location.
- Device information.
- Usage analytics.
- Server log data.
2.3 Data From Third Parties
- Google / Apple login data.
- Stripe payment confirmation and identity verification.
- Google Maps location services.
Sensitive Location Data
We only collect GPS location while the app is active and when permission has been granted. Location access can be revoked at any time through device settings.
3. How We Use Your Data
We use your data to:
- Create and manage accounts.
- Match tourists with available guides.
- Process bookings and payments.
- Pay guides.
- Enable live guide tracking.
- Enable messaging between users.
- Display guide profiles and reviews.
- Send confirmations and notifications.
- Prevent fraud and improve platform performance.
- Comply with legal obligations.
We Do Not Sell Your Data
TourGuys Live does not sell, rent, or trade personal data to advertisers or data brokers.
4. Legal Basis for Processing (GDPR)
We process personal data under the following legal bases:
- Performance of a contract: bookings, payments, tracking, account management
- Legitimate interests: fraud prevention, analytics, service improvement
- Consent: marketing emails, push notifications, GPS permission
- Legal obligation: tax records, legal compliance
5. Who We Share Your Data With
We only share data where necessary to operate the platform or comply with legal obligations.
5.1 Service Providers
- Supabase: database & authentication
- Stripe: payments & payouts
- Google Maps: maps & routing
- Stream: in-app messaging
- Firebase: push notifications
- Cloudinary: photo storage
- Resend / Postmark: transactional emails
5.2 Between Users
Tourists and guides may see limited profile and booking information necessary to complete a tour.
5.3 Legal Disclosure
We may disclose data when legally required or necessary to protect users and the platform.
5.4 Business Transfer
Data may be transferred in the event of a merger, acquisition, or company sale.
6. International Data Transfers
Primary data is stored within the European Economic Area (EEA), mainly in Frankfurt, Germany.
Some providers may process data outside the EEA. In such cases, we rely on:
- Standard Contractual Clauses (SCCs)
- EU adequacy decisions
- Recognised security certifications
7. Data Retention
- Account data: until deletion + 30 days
- Booking & payment records: 7 years
- Live location data: deleted after tour completion
- Chat messages: 90 days
- Reviews & ratings: until account deletion
- Support correspondence: 2 years
- Anonymous analytics: indefinitely
8. Your Rights Under GDPR
You have the right to:
- Access your data
- Correct inaccurate data
- Delete your account and data
- Restrict processing
- Request data portability
- Object to processing
- Withdraw consent
- File a complaint with the Autoriteit Persoonsgegevens
To exercise your rights, contact: info@tourguys.nl
9. Cookies & Tracking Technologies
Our website uses cookies and analytics technologies.
Types of Cookies
- Strictly necessary: authentication & security
- Functional: user preferences
- Analytics: usage insights
- Marketing: currently not used
Users can manage cookie preferences through browser settings or our cookie banner.
10. Children's Privacy
TourGuys Live is not intended for users under 16 years old. We do not knowingly collect data from children.
Parents or guardians may contact us to request deletion of child data.
11. Security
We implement technical and organisational measures including:
- TLS encryption
- AES-256 encrypted storage
- Password hashing
- Role-based access controls
- PCI DSS compliant payment handling through Stripe
In the event of a data breach, we will notify affected users and authorities as required by GDPR.
12. Changes to This Policy
We may update this Privacy Policy periodically.
When major changes occur, we will:
- Update the revision date
- Notify users through email or in-app notifications
- Request renewed consent where required
13. Contact Us
- General support: help@tourguys.live
- Privacy requests: info@tourguys.nl
- Legal notices: info@tourguys.nl
- Security reports: help@tourguys.live
- Supervisory authority: autoriteitpersoonsgegevens.nl
Response Times
We aim to respond within 5 business days.
Formal GDPR requests are handled within 30 days.
TourGuys vof
Registered in the Netherlands
Legal enquiries: info@tourguys.nl
Support: help@tourguys.live