Delete your account

TourGuys vof, Eendrachtsstraat 12 unit 13, 3012 XL Rotterdam, Netherlands
KvK 72405260

You can delete your account yourself, from inside the app. You do not need to ask us first.

In the TourGuys app (tourists)

1. Open the Profile tab.
2. Tap Settings.
3. Tap Delete my account and confirm.

This works in the iPhone app and in the web app at app.tourguys.live, as long as you are signed in with an email address.

In the TourGuys Guide app

1. Open the Profile tab.
2. Scroll to the bottom.
3. Tap Delete my account and confirm.

What happens when you delete

• Your name, email address, profile photo and payment reference are removed from your account.
• If you are a guide, your bio, languages, specialties, profile photos and your Stripe payout link are removed as well, and your guide profile stops being visible.
• Your login is deleted, so you are signed out on every device and cannot sign in again.

Deletion is permanent. There is no undo, and we cannot restore an account afterwards. Signing up again later creates a new account, not your old one.

What stays behind

Bookings, reviews and chat messages remain, because the other side of a booking needs their own records to stay intact. They no longer carry your name: wherever you appeared, the account now reads as a deleted user.

Booking and payment records are kept for 7 years because Dutch tax law requires it. The full retention schedule is in the Privacy & Data Policy.

If deletion is refused

An account with a booking that is still pending, accepted or under way cannot be deleted, on either side of the booking. Cancel or finish it first, then try again.

If you cannot get into the app

Mail help@tourguys.live from the email address on the account and ask us to delete it. We will confirm once it is done, within 5 business days. Formal GDPR requests go to info@tourguys.nl and are handled within 30 days.